|
ITIL/ITSM
Process Consulting
Whether you are
in the middle of an IT Service
Management (ITSM)
improvement project based upon ITIL or still
considering whether to launch one and you do not have a compelling,
quantifiable, and active financial justification - look to CANTONIA.
Some indicators
CANTONIA may be able to help:
 Is
your organization struggling to efficiently
manage your IT infrastructure and services?
Is
your organization unable to tangibly measure your
it's ability to provide support?
Do
you want to know how to transform your
organization to be service oriented versus technology focused?
Do
you need to augment your management team to
define a clear path and actionable plan to IT process improvement?
Contact us
today to find out how we can help your
organization implement a
customizable framework of best practices designed to promote quality
computing services aligned with your company's requirements.
|
 |
ITSM Phases
ITSM Assessment
During this initial
phase we will assess
the maturity levels of your organization's existing processes and benchmark
with ITSM best practices. The result will be a GAP analysis of
your
current ITSM posture with recommended corrective actions.
Service Management
Design
We will work with your
organization to model
IT Operations to align with business services, define service levels,
and enable
IT services to support strategic business objectives.
Implement SM Process
Utilizing the ITIL
framework and best practices, we will work with you to define a
roadmap
for a phased process implementation and facilitate deployment of agile
ITSM processes. Once initial deployment is completed, we can sustain
process implementation efforts on an ongoing basis.
ITSM Process
Design
The primary objectives
for this phase are to create
a process-focused organization. instead of people-dependent and establish IT Operations processes based on
ITIL best
practices.
|
 |
 |
