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 IT Balanced Score Card
Progressive IT
organizations increasingly are implementing organizational performance
monitoring capabilities to assess traditional supply-side operational
metrics with demand-side measures. The baseline set of focus
include:
Financial Performance - A suite of
metrics allowing CIOs and IT Management teams to understand IT spending
in relation to strategy implementation, project progress, and service
levels (external and internal).
Project
Execution - Track project progress
and status with specific focus on large-scale initiatives that tend to
possess the most risk.
Operational
Performance - Provide an overall customer focused view of IT operations.
Human Capital
- Measure IT staff satisfaction and retention as well as assess the the
IT organization in relation to the external IT skills market.
Customer
Satisfaction - These metrics help IT management identify trends in
service delivery and more effectively communicate trade-offs in service
quality against cost.
Combined with
effective IT Governance and IT
portfolio management (PPM & APM), IT executives will ensure
strategic and business alignment occures through tangibly measurable
organizational performance.
Contact us
today to find out how our assessment services and how the use of
organizational performance analytics (including an IT Balanced Score
Card,) can help your organization achieve service excellence.
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Do I need an IT Score Card?
Can I clearly articulate the link between
initiatives, operations, and my IT organizations business goals?
Do I have a repeatable process for tracking the
impact on service levels and effectiveness of on-going cost efficiency
initiatives?
Can I
concisely illustrate performance of the IT organization in a
non-technical meaningful manner?
Can I
regularly communicate the measurable value that IT generates for the
business?
Can
I communicate a holistic view
of IT organizational performance across regions and business
units?
Can I concisely
illustrate performance of
the IT organization in a non-technical meaningful manner?
Can I easily compare the
performance of
my IT organization to that of competitors or companies with similar
geographic presence/scale?
Do IT management
meetings almost
exclusively focus on metric validity and comparability in place of
making tangible resource allocation decisions?
Do I have timely
visibility into IT
projects such that IT management can support projects at risk due to
technical, schedule or budget issues?
If you answered 'No" to more than four or
more of these questions, then contact CANTONIA to see how our IT
Assessment services can enable quality processes and controls.
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